Terms

This website is a catalogue and enquiry service. No order or payment is completed directly through the website. Before an order is accepted, Treetops Country Craft will confirm in writing the product or commission details, total price, delivery cost, expected timescale and any applicable personalisation.

Product descriptions and natural handmade variations

Every piece is made individually by hand. Fabric pattern placement, colour, feathers and small finishing details will naturally vary from the photographs. These variations are part of each item’s character and are not faults.

Prices and payment

Prices are confirmed personally in response to your enquiry. No payment is taken through this website and no payment-card details are requested or stored. Payment arrangements will be agreed in writing before an order is accepted. Online PayPal checkout is being prepared; these terms and the Privacy notice will be updated before it is introduced.

When an order becomes binding

An order becomes binding only once Treetops Country Craft has confirmed in writing (usually by email) the item or commission details, total price, delivery cost and expected timescale, and you have accepted them.

Bespoke and personalised commissions

Commission designs, materials and timescales are discussed and agreed with you before work begins. Once work has started on an item genuinely personalised or made to your individual specification, the change-of-mind cancellation right may not apply — see Delivery & Returns.

Customer-supplied fabric

Please get in touch before sending any treasured material. Suitability and the amount needed will be discussed first. Every care is taken with your fabric, but older or delicate materials can behave unpredictably when cut and stitched; any particular concerns will be discussed before work begins. Unused fabric can be returned by arrangement.

Delivery

Delivery services, costs and dispatch times are confirmed before an order is agreed. Unless a different timescale is expressly agreed, goods will be supplied within the legally required period.

Cancellations and returns

Your cancellation and return rights are explained on the Delivery & Returns page. Your statutory rights are not affected.

Faulty or incorrectly described goods

If an item arrives faulty, damaged or not as described — including personalised items — please email littlesilkpurses@googlemail.com and it will be put right in line with your statutory consumer rights.

Intellectual property

The designs, photographs and text on this website belong to Treetops Country Craft and may not be copied or reproduced without permission.

Harris Tweed® wording and independence

Harris Tweed® is a registered Certification Mark belonging to the Harris Tweed Authority. References on this website relate solely to genuine Harris Tweed® cloth used in selected handmade products. Treetops Country Craft is an independent maker and is not affiliated with or endorsed by the Harris Tweed Authority.

Contact information

Trading name: Treetops Country Craft (Gairks & Gairks, the makers at Treetops Country Craft). Email: littlesilkpurses@googlemail.com.