Delivery & Returns

This website is a catalogue and enquiry service. No order or payment is completed directly through the website. Before an order is accepted, Treetops Country Craft will confirm in writing the product or commission details, total price, delivery cost, expected timescale and any applicable personalisation.

Delivery

Orders are sent by InPost: Small from £2.29, Medium from £2.39 and Large from £3.49. Each item in the shop shows which parcel size it needs, and the exact postage cost and expected dispatch time will be confirmed before an order is agreed. Unless a different timescale is expressly agreed, goods will be supplied within the legally required period.

Bundle & save on postage

Buying more than one piece? Several small items, such as greeting cards, brooches, pincushions or felt characters, can be packed together into one InPost parcel, so you pay a single postage charge rather than one per item. Just list everything in one enquiry email.

Changing your mind

If you buy ordinary, non-personalised goods at a distance, you generally have 14 days after delivery to tell us you wish to cancel, followed by a further 14 days to return the item.

Personalised and made-to-specification items

The change-of-mind cancellation right may not apply to goods genuinely personalised or made to your individual specification. Not every handmade item falls into this category — this will be made clear before your order is agreed.

Faulty, damaged or not as described

Personalised goods remain protected if they are faulty, damaged or not as described, just like any other item.

Before returning an item

Please email littlesilkpurses@googlemail.com before sending anything back, so the best way to return it can be arranged.

Your statutory consumer rights are not affected.