Privacy

Who is responsible

Treetops Country Craft is responsible for personal information you share. You can reach us at littlesilkpurses@googlemail.com.

What information we receive

This website has no forms. We only receive what you choose to send by email — typically your name, email address, any telephone number or postal address you include, details of the item or commission you are interested in, and any photographs you attach.

No payment-card details are collected or stored by this website.

Why it is used and the lawful basis

• To reply to your enquiry and provide information you have asked for before any order (steps taken at your request before entering into a contract).
• To agree, make, deliver and manage your order or commission (performance of a contract).
• To keep basic records we are legally required to keep, such as sales records (legal obligation).

Sharing

Your information is never sold. It is only shared where essential — for example with a delivery provider to send your parcel, or a payment provider if one is used to take payment for an agreed order.

How long it is kept

Enquiries that do not lead to an order are deleted once they are no longer needed, normally within 12 months. Order records are kept for as long as needed to meet legal and tax obligations, normally six years.

Your rights

You have the right to access, correct or ask for deletion of your personal information, to object to or restrict its use, and to request a copy to take elsewhere. To make a request, simply email littlesilkpurses@googlemail.com.

If you are unhappy with how your information has been handled, you have the right to complain to the Information Commissioner’s Office (ico.org.uk).

Cookies

This website does not use advertising or marketing trackers. Only cookies strictly necessary for hosting, security and the essential operation of the site may be used.

Changes

This notice will be updated before any online payment service, such as PayPal, is introduced.